Wait 10 seconds and then turn your Surface back onģ. Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both. Two-button Shutdown: Press and hold the power button on your Surface for 30 seconds and then release it. Then press the power button again to turn the Surface back on.Ģ. Screen may flash but do not release power button until 30 seconds is complete. Force Restart: Press and hold power button for 30 seconds. Press and hold the power button until the logo screen appears (about 20 seconds). See Force a shut down and restart your Surface for more info.Windows is not starting up on your Surface Pro 3.ġ.
If your Surface still didn't turn on after charging it and trying the keyboard and tablet shortcuts, you can try to force a shutdown, then restart. Press the Windows logo key + Ctrl + Shift + B.
If recharging your Surface didn’t wake it up:Ĭonnect to a keyboard or use an integrated keyboard. Then press the power button to turn on your Surface. If the power connector light doesn’t turn on, or if it flashes, see Surface battery won’t charge or Surface won't run on battery. When your Surface is plugged in with the original power cord, charge it for 15 minutes. If that didn't work, connect the power supply that came with your Surface. Try to turn on your Surface-if that works, the accessory may be the problem. If you're using Surface Dock, unplug your Surface from it. Here’s how to check if that's the problem:ĭisconnect any USB drives, SD cards, USB accessories, external monitors, the Type Cover, or anything else you’ve connected to your Surface. Disconnect accessories and make sure your Surface is chargedĪccessories that you’ve connected to your Surface might be preventing it from turning on. Wake it up with keyboard (Ctrl+Shift+Win+B) shortcutsįorce a restart, by pressing the power button for 20 secondsġ. Disconnect accessories and make sure your Surface is charged
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